GDPR Privacy & Cookies Notice
Privacy notice for website
(in accordance with Article 13 of EU Regulation 679/2016)
This privacy notice explains how ECO HELLAS processes the personal data you provide when using our website or that are provided by third parties.
Please read this privacy notice carefully before using our website because it will help you understand what data we collect, how we use and share the data, and what your choices are in that respect.
Personal data processed
Through your use of the website, we may collect personal data provided by you, including without limitation:
(a) contact information, such as your first and last name, email address, username, phone number, and home address
(b) your company, job title, and employment status
(c) publicly available information about you collected from third parties, such as from the postal service for shipping address verification
The terms of this privacy notice apply also to personal data received from third parties, unless we inform you otherwise. ECO HELLAS is not responsible for the dissemination of your personal data by third parties.
Purposes of the processing
Your personal data may be processed for the following purposes:
(a) Compliance: to fulfil obligations provided by law and regulations.
(b) Account registration: to create an online account.
(c) Customer services: to provide you with a response to your questions (e.g., concerning products, services, or warranties) and to inform you about contests, surveys, and sweepstakes; to arrange a meeting with a ECO HELLAS expert; to provide you with e-books, whitepapers, reports, and other documents regarding our business, products and services; and to enable you to attend events (internal and external) and webinars
to send marketing communications (e.g., newsletters on latest trends and technologies, and news regarding our business, events, new products and services, and updates/news on existing products and services);
to conduct market research; and
to objectively rank one sales lead against another by using lead scoring to evaluate criteria such as job title, industry, and engagement with ECO HELLAS marketing activities and website.
The legal bases for processing personal data are the following:
for purpose (a): to fulfil legal obligations
for purpose (b) and (c): to enter into a contract with you to provide customer services as a user or, at your request, to take pre-contractual measures
for purpose (d): your consent
Nature of providing the requested data
Providing your personal data is required for the purposes under points (a), (b) and (c); consequently, refusal to provide the requested data or its inaccuracy may prevent ECO HELLAS from providing you with an account registration and customer services.
Providing your personal data for marketing under point (d) is optional; however, refusal to provide the data for this purpose may prevent ECO HELLAS from providing you additional or tailored information on products/services. You may revoke your consent at any time.
Methods and place of processing and place of storage of personal data.
Your personal data will be processed in accordance with the principles of correctness, lawfulness, and transparency.
Rest assured that we maintain appropriate security, technical, and organizational measures that ensure a level of security appropriate to the risk of unauthorized access to, and accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, personal data transmitted, stored, or otherwise processed. We ensure that our affiliates third-party service providers who access or handle personal data on our behalf maintain the same safeguards.
Your personal data will be processed manually or electronically using automated tools that ensure the security and confidentiality of the data.
Your processed data are stored at our registered office or at the office of any external providers we entrust to store personal data. If you wish to know the list of our external providers, please contact us.
We will process only personal data necessary for the above purposes. The people authorized to process personal data will immediately delete or make anonymous personal data unnecessary for the above purposes.
If we have given you, or you have chosen, a password to access certain areas of our website, you are responsible for keeping the password confidential: you should not share your password with anyone.
Data retention period
Your personal data will be kept by us:
for contractual purposes: for the entire duration of your subscription on this website and, following the withdrawal of your registration, for the period thereafter which is necessary for the purposes of (i) establishment, exercise, or defense of legal claims and keeping accounting records of ECO HELLAS and the companies of the ECO HELLAS group, and (ii) fulfilment of legal obligations applicable to ECO HELLAS and the companies of the ECO HELLAS group. Please bear in mind that the statute of limitations and other applicable regulations may vary for each jurisdiction
for sending newsletters, advertising material, and other communications on new products/services and updates/news on existing products/services, and for carrying out surveys, including on customer satisfaction: for 24 months from their collection, unless it is necessary under, or permitted by, applicable laws to keep them longer.
The data will be deleted or rendered anonymous at the end of the above-listed periods.
Data dissemination, sharing and communication
Personal data will be disseminated only to the extent necessary for ECO HELLAS to fulfil the obligations provided by law or regulations.
Your data may be processed by our employees authorized to process personal data for the purposes set out above. ECO HELLAS may appoint external data processors to manage customer relationship databases; to send newsletters; to provide call center, credit recovery, logistics and telematics payment services; and to carry out surveys.
Your data may be shared with professionals, law firms, and notaries for auditing and due diligence activities. The above entities/individuals will act as autonomous data controllers or data processors.
The list of the above entities/individuals is kept up-to-date, and you can access it at our office on request.
Right to access, correct, and supplement data and object to processing and to submit complaints
You have the right to obtain confirmation of the existence or non-existence of personal data relating to you.
You also have the right to be informed of the following:
the origin of the personal data
the purpose and methods of data processing
the logic applied to the data processed electronically
the identity of the data controller and the data processors
the identity of the individuals or categories of individuals to whom your personal data may be sent to or who may acquire your data as appointed representatives of our company in your country of residence or as individuals authorized to process your data
You equally have the right to:
(a) have your data updated, corrected, and supplemented
(b) have the processing of your personal data restricted, any unlawfully processed data erased, made anonymous, or blocked
(c) require a declaration attesting that the people/companies we communicate or disseminate your data to have been notified and given full details of any of the operations under points (a) and (b) above having been carried out, unless this proves impossible or implies an effort that is clearly disproportionate to the right to be protected
(d) obtain, in a structured format commonly used and readable by electronic devices, the personal data provided you give us and to have the data transmitted, directly or through ECO HELLAS, to another data controller (known as data portability)
You also have the right to object, in whole or in part, to:
the processing of your personal data to carry out profiling, to send you advertising material and direct sales messages and to conduct market or commercial communication surveys